How can we help?

Open a listing, choose your dates and pickup, and review the price breakdown. Your dates are held for a short time while you complete payment, and the booking is confirmed once payment goes through. You can follow the status of every booking in Trips.

Message the host from your trip to ask about a change. Date changes need the host’s agreement and depend on the vehicle’s availability.

Before your trip starts, open the booking in Trips and choose Cancel booking, then pick a reason. Cancellation eligibility and any refund depend on the booking state and applicable cancellation policy shown for the booking. Once a trip has started, contact Ikot support.

You’ll be notified right away and the booking will update in Trips. If you paid for the booking, your payment is sent to our team for review under the applicable cancellation policy, and we’ll contact you about any refund. We can also help you find another vehicle.

Your price is the daily rate multiplied by the number of rental days, plus a 10% renter service fee. Any delivery fee is listed separately. The full breakdown is shown before you confirm.

The payment methods available for your booking are shown at checkout.

Each trip in Trips shows its booking and payment status. If a payment looks incorrect, contact support with your booking reference.

Cancellation eligibility and any refund depend on the booking state and applicable cancellation policy shown for the booking. When a refund is due, our team contacts you about it.

Security deposit collection is not currently handled through Ikot checkout. Any future deposit requirements will be shown clearly before booking.

A valid driver’s license is needed to drive a rented vehicle. You can add your license and ID under Profile → Verification, where you’ll also see the review status.

Requirements can vary by host. Check the listing’s rules and message the host before booking if you’re driving on a license issued outside the Philippines.

Go to Profile → Personal to update your name, phone number, and photo.

Return the vehicle on time and in the condition you received it, and follow the host rules shown on the listing. Report any damage or issue to the host as soon as it happens.

Ikot does not currently provide trip insurance or protection coverage. Ask the host about the vehicle’s own coverage before your trip begins.

For a trip issue, message the host from your trip first. For safety concerns or problems you can’t resolve with the host, email support@ikot.app with your booking reference.

Choose Add vehicle in Host mode and complete the listing: vehicle details, photos, pricing, pickup location, and rules. Ikot reviews each listing before it becomes visible to renters.

Ikot keeps a 10% host commission, deducted from your booking earnings (daily rate × days). The 10% renter service fee is charged separately to the renter and is never deducted from your earnings.

Your host workspace shows your booking earnings and payout status. Available payout methods will be shown when enabled for your account.

Yes. Open Calendar in Host mode, select the vehicle, and block the dates. Blocked dates can’t be booked.